Refund Policy

Refund Policy (“Policy”) Last Updated on September 3, 2024.

This Refund Policy (“Policy”) is an integral part of the Terms & Conditions governing your use of the services offered by Omara Design Academy, operated by Bassel Omara. Please review this Policy carefully as it outlines your rights, responsibilities, and obligations concerning refunds for purchases made on our platform. By accessing or purchasing courses on Omara Design Academy, you agree to be bound by this Policy and the Terms & Conditions.

1. General Refund Policy

At Omara Design Academy, we strive to provide high-quality educational content that meets your expectations. However, due to the nature of our digital products, all sales are considered final. This means that once you have purchased a course, you will not be eligible for a refund, except in certain circumstances as outlined below. We encourage you to carefully review the course details before making a purchase.

2. Exceptions to the No-Refund Policy

While our general policy is that all sales are final, we understand that certain situations may warrant exceptions. These exceptions are evaluated on a case-by-case basis and may include, but are not limited to:

• Technical Issues: If you experience a technical problem that prevents you from accessing the course content, and we are unable to resolve the issue, you may be eligible for a refund or credit for future use.
• Duplicate Purchases: If you accidentally purchase the same course more than once, you may be eligible for a refund for the duplicate transaction.
• Other Exceptional Circumstances: If there are other exceptional circumstances that you believe warrant a refund, you may contact us at learn@omara-design.com. We will review your request and determine, at our sole discretion, whether a refund or credit is appropriate.

3. Process for Requesting a Refund

If you believe you are eligible for a refund under the exceptions outlined above, you must contact us within 7 days of the purchase date. Please provide a detailed explanation of the issue and any supporting documentation. Refund requests should be sent to learn@omara-design.com. We will review your request and respond within 15 business days. If approved, the refund will be processed within 5 business days, and the funds will be returned to the original payment method.

4. Non-Refundable Items

Please note that certain items and services are strictly non-refundable, including:

• Partially Completed Courses: If you have already accessed or completed a significant portion of the course, you may not be eligible for a refund.
• Promotional Offers: Courses purchased at a discounted price or as part of a promotional offer may not be eligible for a refund.

5. Changes to This Policy

Omara Design Academy reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this Policy periodically to ensure that you are aware of any updates or changes. Your continued use of our services following any changes constitutes your acceptance of the new policy.